After completing my degree in Hospitality I spent 10 years working across the South East in a range of 4 and 5 star hotels in reservations and front of house roles. I joined the Keele Conference Team in January 2000 as an events co-ordinator and progressed to Sales and Events Manager . I am now the Yield & Revenue Manager and I work with my conference team colleagues to maximise revenue and yield of our facilities. My role also involves co-ordination with all our departments across the University to ensure we provide a first class service to all our clients. My team develops links with our repeat clients, both external and from our internal colleagues in the University and encourages new business from these links, We oversee the event management from confirmation to feedback, providing a dedicated link for the client throughout the whole event.
Favourite Things: I spend the majority of my spare time with my husband and 2 children visiting all sorts of interesting places on our days off. We enjoy a good restaurant meal and weekends away when we get the chance!
Interesting Fact: I have come across many famous people in my hotel career and had to attempt to tie Kevin Keegan’s bow tie, explain to Carol Vorderman why we had double booked her room and send her to another hotel and write a love note to Andre Agassi from Kelly Brooke who called whilst he was asleep – oh and super models don’t look very “super “without 5 hours in a hotel room with a make-up artist and hairdresser- there is hope for us all yet!